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  • Treating Customers Fairly

Treating Customers Fairly

Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.

Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of "jargon" and written in plain English.

These are the key factors which determine our policy of Treating Customers Fairly

1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

6: Consumers do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.

FEEDBACK

Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.

If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.

To send us your feedback, please click here and send us your thoughts via our Contact Us form.

Company address: Premier Portfolio Financial Services, Churchill House, 120 Bunns Lane, London, NW7 2AS
T: 020 8446 7444 F: 020 8446 5553 Email: enquiries@premierportfolio.co.uk

The levels and bases of taxation are subject to change.

The guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. This site does not confer any form of personalised financial advice. Should you wish to receive specific financial advice please contact us.

Premier Portfolio Financial Services is a trading name of Fairstone Financial Management Ltd. Fairstone Financial Management Ltd is authorised and regulated by the Financial Conduct Authority – FRN 475973. Part of the Fairstone Group. Registered Address: 1 The Bulrushes, Woodstock Way, Boldon Business Park, Tyne and Wear NE35 9PF.

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